Chatbots are varied and interesting. As business leaders, you’ve probably started using chatbots to your advantage. But knowing about the different types of chatbots can really help you improve your customer interactions.
With more than 49% of people depending heavily on chatbots for various requirements, it becomes a crucial reason for users to deploy chatbots on your platform.
this article, we will be exploring the different types of chatbots based on their role and application in different industries. We will also provide you with a list of the five most commonly used chatbot for enterprises.
If you are looking to learn about the intricate details about enterprise chatbots, you can all the details in our previous blog – What Are Enterprise Chatbots? How to Use Them to Grow 3X Sales  .
What are the types of chatbot for enterprises?
There are various different types of chatbot for enterprises depending on the role and application in various businesses. In this section, we will cover the six most widely used types.
Rule-based Chatbots
Rule-based chatbots serve as the foundational elements of a corporate strategy—reliable and consistent. Many businesses utilize them for initial lead generation, providing predetermined responses. This model helps you in quick and efficient customer interactions.
Contextual Chatbots (Intelligent Chatbots)
These chatbots act as the strategic consultants of the chatbot landscape. By remembering previous interactions, they understand user preferences that help AI to create personalized experiences that make user interactions more meaningful and timely. Equipped with natural language processing (NLP) and machine learning capabilities, they are ideal for businesses focused on deepening customer engagement.
Keyword Recognition-based Chatbots
These chatbots are based on analysis that identify patterns and trends within conversations. They extract essential keywords to deliver more effective responses, similar to how Kenyt.AI chatbots analyze user inputs to generate contextually relevant replies.
Hybrid Chatbots
Hybrid chatbots are integrated business solution chatbots that blend the strengths of various models. We at Kenyt.AI provide you with complete flexibility, accommodating both structured and AI-driven interactions seamlessly
Voice-enabled Chatbots
Voice-enabled chatbots are at the forefront of technological trends, reflecting the growing popularity of voice-activated tools in corporate environments. Their advanced voice recognition technology caters to busy professionals, enabling hands-free interactions that enhance productivity.
Menu-based Chatbots
These chatbots are similar to an ATM guiding users through their options, menu-based chatbots streamline the user journey with predefined menus. They are particularly useful in e-commerce, directing users from product inquiries all the way to checkout. Â
What are the most widely used examples of enterprise chatbots?
Let’s explore some common and widely used practical examples that will help you decide on the right chatbot for your business.
Kenyt.AI is widely recognized as an AI bot that helps businesses qualify leads and schedule meetings. Each plan includes a customer success manager, strategy reviews, onboarding support, and chat assistance.
With Kenyt, you can invite other team members to quietly assist in closing a sale through the Deal Room feature, which is also great for training new sales reps. It offers over multiple integration possibilities.
HubSpot chatbot builder
As part of the Sales Hub, you can start using HubSpot Chatbot Builder for free. This is a fantastic option for businesses looking to automate tasks like booking meetings and qualifying leads. The best part? It’s user-friendly and doesn’t require any coding skills.
With the HubSpot Chatbot Builder, you can design chatbot windows that match the look and feel of your website or product. You can create smooth, natural conversations and even personalize messages using information from your customer relationship management (CRM) system.
Salesforce Einstein
If your business uses Salesforce, you should definitely look into Salesforce Einstein. This chatbot is built to help you make the most of your Salesforce experience. With Einstein, you can easily find information about leads and customers without leaving your CRM.
While Einstein is primarily great for customer support, it can also assist with sales and marketing tasks. Plus, there’s an Einstein Bot Framework that lets businesses create their own custom bots.
Yellow.ai
Yellow.ai is widely recognized for its live chat features, but it offers much more than that. It’s an omnichannel messaging platform that enables businesses to connect with customers across various channels.
What makes Yellow.ai unique is its emphasis on self-learning and Natural Language Understanding (NLU). It also provides features like engagement insights, helping businesses figure out the best ways to interact with their customers. With its Conversational Cloud, you can create bots and message flows without any coding needed.
Genesys Cloud CX
Genesys Cloud CX is a chatbot platform known for its impressive Natural Language Processing (NLP) features. This allows businesses to create bots that understand and respond to human language effectively.
What makes Genesys Cloud CX stand out is its focus on engagement. It includes features like engagement history, which helps businesses see how customers interact with their chatbots.
Conclusion
As we enter the digital age, using chatbots in your business is essential. Platforms like Yellow.ai help businesses create great customer experiences that improve returns on investment (ROI). Remember, a successful chatbot isn’t just a cost; it’s an investment in making your business more efficient and profitable.
If you are at the threshold of choosing the chatbot for your business, Kenyt.AI is your best bet. With highly customizable dashboards and in-depth analytics, you can bank on your platform for quick scalability. Contact our sales team now!
Frequently Asked Questions
The main types of chatbots used in enterprises include rule-based chatbots, which follow predefined scripts and workflows; AI-powered chatbots, which use machine learning to understand and respond to user queries more naturally; and hybrid chatbots, which combine both rule-based and AI functionalities to provide a more versatile solution.
Enterprises can benefit from chatbots by improving customer service through 24/7 availability, reducing operational costs by automating repetitive tasks, enhancing user engagement through personalized interactions, and collecting valuable data to inform business decisions.
Yes, several industries effectively use chatbots. For instance, the retail sector employs chatbots for customer support and product recommendations, the healthcare industry uses them for appointment scheduling and patient inquiries, and the finance sector utilizes chatbots for transaction queries and account management.
Enterprises can ensure their chatbots maintain a human-like interaction by utilizing advanced natural language processing (NLP) technologies, continuously training the chatbot with real user data, and regularly updating the chatbot’s knowledge base to include the latest information and context-specific responses.
Aaron Jebin is an enthusiastic SAAS technical content writer interested in writing for new and existing technologies, platforms, and tools. With an experience of over 4 years in technical writing, he is keenly focused on developing articles to provide readers with complete solutions to the common problems that arise in the everyday workplace. His writing mostly focused on team building, work ethics, business analysis, project management, automation, AI, customer and employee engagement methodologies. He has an interest in baking cakes and making stained glass art. He is currently honing his drifting skills.
