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Help Desk Portal

Self-Service Simplified for Faster Resolutions

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Reduce ticket creation with exhaustive self-help resources to resolve queries in minutes

24/7 self-help

Round-the-clock knowledge exchange 

Faster response by agents

Equip them with resources to respond faster

Quick search with AI agents

Let AI agent find & summarize the answer

Multi-channel support

Consolidate queries from multiple channels

Boost Customer Experience By Organizing Service Requests And Tracking

Centralized Access to Support Services

Align your support services in a centralized place to let your users access them quickly.
  • Organize help resources for agents or customers to use.
  • Categorize resources for easy discovery
  • User-friendly navigation for quick access
Guide Users to Help Resources
Empower users to find resources for common queries and easy troubleshooting steps themselves.
  • Integrate FAQs, tutorials, & help articles.
  • Create media-rich resources for immersive experiences
  • Create content to suit various query formats

Simple Ticket Creation & Tracking

Let users decide to raise a ticket by letting them access ticket creation and unify tracking of each request.
  • Quick steps to raise a ticket
  • Consistent request status tracking
  • Assign priority to speed up ticket resolution
Live Chat Support
Let users connect with available support agents in real-time for immediate query resolution.
  • Immediately connect with an available agent
  • Seamless chat transfer to a live agent
  • Chat transcriptions for a quick summary

Get Faster Resolutions Anywhere, Anytime – Try Kenyt’s Help Desk Portal Today!

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