Answer: Yes. There is a Service Desk feature that ….
To Access Service Desk, Navigate
2 Accept Chat, Assign
3 Department
4 Export Report
Q1: Where can I find the report to download?
A: Log into the dashboard, navigate to the Agent Stats, select the date and Click Export Call Stats to download the report.
Q2: What formats are available for downloading the report?
A: The report can be downloaded in Excel format.
5 Channels
6 Voice Calls and Video Calls, File Transfer
7 Exit Chat
8 Tickets
