Smarter Conversations. Instant Resolutions.
Delighted Customers.
Call Transfer
Seamlessly route customer calls to the right human agent when needed, ensuring full context is carried over. Kenyt.AI ensures no call is dropped or misrouted, improving both resolution time and customer satisfaction.
- Transfers calls intelligently based on department or query type.
- Provides the human agent with conversation history and caller info.
- Ensures smoother handovers with minimal wait time.
Text-to-Speech (TTS)
Delivers dynamic, empathetic conversations using advanced TTS technology. Kenyt.AI Voice Agent doesn’t just read scripts but it speaks naturally, i.e., with context and clarity.
- Converts dynamic inputs (like names, addresses, order details) into speech in real time.
- Adapts tone and pitch based on the conversation’s nature.
- Supports multiple languages and regional accents.
Dynamic Caller Interaction
The Voice Agent doesn’t rely on static flows; it actively adapts based on caller input. This ensures personalized, two-way conversations rather than robotic responses.
- Recognizes intent even with unstructured or incomplete sentences.
- Responds with relevant follow-ups instead of fixed replies.
- Enables natural back-and-forth communication, just like talking to a real person.
Call Queueing
Manages high call volumes without frustrating customers. When human agents are unavailable, Kenyt.AI Voice Agent steps in, engages callers, or places them smartly in a queue.
- Greets callers instantly and provides estimated wait times.
- Offers self-service options while waiting.
- Escalates urgent queries based on priority rules.
