Are you running a small business and making a sale?
Whether it is your first sale or your 1000th order, “Thank you for your order” is a standard template.
If recent surveys are to be believed, small business owners receive an average of 20,000 orders through the life of their business. So that pops up the real question – are you going to be using the standard template for every order?
We believe that you need to spice things up – be it your life or your business. That is why we have compiled this article with a list of 20 out-of-the-box ways to express your gratitude.
Why is there a need to say thank you and express gratitude?
Customer appreciation is the key that builds or breaks a business. When you attract customers to your brand, you should focus on retaining the customers. This is possible when you express thank you and portray gratitude to your customers. Sending an automated and robotic Thank You for your order message is an outdated process.
Psychologically, saying a thank you goes a long way in building a loyal customer base. When your customers realize that they are valued and not just treated as clients, they remain loyal to your brand. They will remember your brand name and make it a point to come back to you to do more business. This will help you scale up your business and also increase word-of-mouth referrals.
Explore some effective ways to start a chat with 15 best welcome messages with the most effective hooks
Channels on which you can express gratitude
Before we get into the nitty-gritty details of writing a “Thank you for your order” message, let us explore ways and channels through which you can express your gratitude. The best channel to send a gratitude message for your brand will be the channel in which you get the most traffic.
Website/post payment landing page
The most simple and the best way to show your gratitude is to display a thank you message right after payment. When you display this message on the post-payment landing page, customers tend to read this message. This will help you convey your emotions with the users instantaneously.
Phone calls
Another method to show your gratitude can be with phone calls. You can contact your customers after the order on their registered number and convey a message of gratitude to them. Additionally, with continuous innovation in technology, you can deploy an automated voice assistant to talk on your behalf.
Emails / text messages
Before sending a confirmation message to your customers related to the order, you can send a thank you message showing your gratitude. When you email your gratitude or send a text message, customers will know that you do not just appreciate them for the business, but you genuinely care for them. However, you should keep this message short, sweet, and concise in order to maximize the impact.
Using effective messages you can also lower cart abandonment and non-payment issues. This is because customers prefer receiving continuous stream of information from businesses; hence, such emails and texts will help you increase the loyalty of your users.
Survey programs
You can use this process as a method to understand your customers even better. Once the product is delivered or the service is completed, you can contact your customers to ask for feedback. This is where you can show your gratitude by concluding with a thank you message.
Rewarding discounts on future orders/ access to loyalty programs
In the previous step, we discussed a feedback mechanism to understand your users. You can top this up with a limited-period discount coupon on the next order. In other cases, you can provide your customers with access to premium benefits and loyalty programs. This serves as a unique purpose to lure customers to your platform again. This will help you make more business and build a loyal customer base.
In this article, we will be focusing more on sending thank you messages with AI-powered chatbots or on other chat platforms.
20 Ways To Thank Customers For Their Order Or Purchase?
When you are trying to build a successful brand and develop a loyal customer base, there are many things that you can attempt in the process. In this article, we will provide you with 20 different ideas to express your gratitude to your customers.
The more you personalize your messages, the better it helps you connect with your customers. Although there is no such fool-proof method to send the perfect gratitude-filled message, you should keep trying different words and methods.
Please note that the examples below are just a sample. Feel free to modify and edit them as per your typical business requirements.
Let us segregate these 20 message ideas into three different categories for a better understanding and application.
Thank you message as soon as the order is placed
As soon as the customer places your order, you should acknowledge your customer with gratitude. This will show that you are looking for a deep and better relationship that is more than just business. Most impact examples are –
#1 General and personalized
Examples –
“Thank you for choosing our [brand name]. We have received your order and are working on fulfilling it the same.”
#2 Engaging and informative
Examples –
The order you placed with us is confirmed. We are working on the order; in the meantime, you can explore our blogs for useful tips and inspiration“
#3 Promotional and welcoming
Examples –
“We are glad to welcome you to our family. We are so happy to serve you and also pleased to offer you an additional 10% discount on your next order.“
#4 Informative and welcoming
Examples –
“Welcome to our family. We are pleased that you chose to do business with us. While we work on your order, here are a few useful links that will help you get a head start.“
#5 Enthusiastic and appreciative
Examples –
“We are thrilled and excited that you are a part of our family. It has been a great choice that you made, and we look forward to a collaborative growth.“
#6 Helpful and appreciative
Examples –
“We are pleased that you chose us to be your trusted partner. In case you have any questions related to your product, we are ready to assist you.“
#7 Promotional and personalized
Examples –
“Hi [customer name], thank you for your orders. We just want to let you know that the other products you were exploring are back in stock, and we would love to do more business with you.“
Thank you message after receiving the payment
The next step is where you can show gratitude to your customer as soon as they make the payment. Instead of just acknowledging that you have received the payment, you can express gratitude by sending a thank you message showing love and appreciation.
#8 Customer-focused approach
Examples –
“Now that we have received your payment, you can expect to receive the product any time soon. We are just polishing out the details before we deliver to you.“
#9 Useful and Informative
Examples –
“We received your payment, and your order is on the move. We have sent you the link to track your order and other links to get you started.“
#10 Casual and playful
Examples –
“Ka-ching! The sweet aroma of money. Thank you for the excitement that you gave us, and now it is time for us to deliver the same excitement at your place.“
#11 Warm and professional
Examples –
“We are glad you paid for your order on time. Be assured that we are working on your order and will fulfill the same within the deadline as informed earlier.“
#12 Concise and formal
Examples –
“We have received the payment for your order. We will be fulfilling your order within the due date and keep you updated through the process.“
#13 Value-added and informative
Examples –
“Now that we have received the payment for your order, you gain access to our member-only content. You can explore these links as we work on delivering your product.“
#14 Action-oriented and informative
Examples –
“Your payment has been acknowledged. We are working on your order and sent you a link to track the progress.“
Thank you message after the order is fulfilled
A final message after the completion of the order or service comes in as the perfect end to this relationship building process. This will help you build loyalty and encourage repetitive business. This is the most significant step in scaling up your business.
#15 Personalized and informative
Examples –
“Hi [customer name], we hope you are having a great day. Your product has been delivered, and we are glad to have given you a smooth journey towards completion“
#16 Feedback-focused and engaging
Examples –
“We have delivered the product to your satisfaction. We would love to hear your take and how we can improve ourselves. Do share your feedback using this link.“
#17 Concise and formal
Examples –
“Your order has been fulfilled. Thank you for your order. We hope that you continue doing business with us again shortly.“
#18 Helpful and feedback-focused
Examples –
“We are happy to know that the order that you placed with us has been delivered. We are sure you are already putting the new product to its full use. We are here to help you out, in case you need any assistance.“
#19 Formal and appreciative
Examples –
“We are happy that you chose us as your partner for doing this business. We hope you are putting this new product to its full use.“
#20 Warm and personalized
Examples –
“Hey, we are happy that the product has finally reached its new home. We are sure that we delivered equally to the hype that we created. Have a great day!“
Key points to consider while crafting "Thank you for ordering" messages
Now that we explored the 20 unique and out-of-the-box ways to say thank you and show gratitude, you might as well be pumped up to appreciate your customers. However, before we conclude the article, there are a few key points that you should consider while drafting your Thank You message.
Personalization
Never generalize the messages that you are sending. You should personalize every message with the name of the specific customer. Acknowledging them with their name indicates that you are creating a personal and emotional bond.
Additionally, you can use AI-powered chatbots that are trained to on systems like NLP and ML to interact with the users in their tone. This will help you close deals quickly and build a loyal customer base.
Be genuine
Send personalized thank you for ordering [product name] messages will be effective only when you do it genuinely. If you are personalizing messages as a strategy to gather more traffic, that will not be a successful move. Do not send a gratitude filled message just for the sake of sending one.
Customers are quick to identify fake emotions and AI generated messages. This will become a sore event where this thank you message will further tarnish your brand image.
Include a CTA
After all, we are trying to do business. Therefore, you should not forget to add an action oriented CTA at the end of the article. This will help you bring in more business and future orders for your business. Along with the CTA, you can try to lure customers to make more business by providing them with a discount or a coupon on the next purchase.
Concise, short and to the point
IT is good that you are putting in effort to send personalized messages to your customers to show gratitude. However, you should ensure that you keep it very concise and to the point. People do not spend time reading large paragraphs. A thank-you message should not be more than 3-4 lines at the max.
Conclusion
Every time you have to send a “Thank you for your orders” message, you cannot fix a certain format and expect your customers to be loyal towards your brand. You will have to come up with new, unique, and customized ways to improve the engagement of your users with the brand.
However, you should understand your customers and converse with them personally. Limiting yourself to a predefined format will result in redundant and stagnant messages. You should focus on building a key balance between warmth and professionalism. THis will help you grow your business in a positive way.
If you own a small business and want to write the perfect “Thank you for ordering” message, you should contact our sales team. WIth Kenyt.AI you get the advantage of building and deploying a chatbot in less than 3 minutes. Further, we will assist you in every stage of the process and help you scale up your business.
Frequently Asked Questions
Saying thank you for an order shows appreciation and builds rapport with your customers. It enhances customer loyalty, creates a positive brand image, and can even encourage repeat business by making customers feel valued.
You can get creative by using humor, adding a personalized note, sending a small gift or discount, or incorporating your brand’s personality. For example, “You just made our day brighter—thank you!” or “Your order is the highlight of our day!”
Yes, personalizing your thank-you messages can make a big difference. Including the customer’s name or referencing their specific order shows that you took the time to acknowledge them personally, making the message feel more genuine.
A well-crafted thank-you message shows customers that they are appreciated, which can lead to higher satisfaction. It makes the shopping experience more personal and reinforces that you care about their business, beyond just the transaction.
Aaron Jebin is an enthusiastic SAAS technical content writer interested in writing for new and existing technologies, platforms, and tools. With an experience of over 4 years in technical writing, he is keenly focused on developing articles to provide readers with complete solutions to the common problems that arise in the everyday workplace. His writing mostly focused on team building, work ethics, business analysis, project management, automation, AI, customer and employee engagement methodologies. He has an interest in baking cakes and making stained glass art. He is currently honing his drifting skills.
