Lets start with an impactful survey – chatbot for travel industry will deliver over $70 billion in cost savings for airlines and hotels. So, if you run a travel agency, it is high time for you to deploy a travel chatbot on your platform.
A travel chatbot will serve your customers and solve simple queries instantly. This will increase the engagement of your customers with the system. You are bound to improve on your travel agency if you deploy the chatbots effectively.
This article is the right source for you if you want to learn all things related to travel chatbots. Further, this article also contains a list of five best and common used travel chatbot that you can deploy on your system.
What are chatbots for travel industry?
Chatbots for tourism are like virtual tourist guides and assistants. They guide you through the tourism procedure. These chatbots are available 24×7 and solve incoming queries from customers instantly.
By deploying these chatbots on your website or other platform, customers tend to have an enjoyable and peaceful travel experience. These chatbots are reliable, effective, and also come in handy for planning tours with ease.
Benefits of chatbot for travel agency
A chatbot for travel agency provides a number of benefits that improve the overall experience of the customers. The workload of your customer support team is lowered, and the satisfaction rate of your customers increases. A few of the top benefits from these chatbots include
24x7 Support
The major advantage with chatbot is that they are not fixed to a certain schedule. These chatbots are at work 24×7, and provide potential customers with instant replies. While tourism and travel involves a number of different time zones, 24×7 availability ensures that your customers are not stranded.
Customers are able to get quick and immediate responses irrespective of their time zone and their location. This makes the entire travel comfortable and enjoyable, therefore, luring in more customers.
Quick Replies
While on the go, customers expect instant replies. A minute delay will result in the loss of customer. In this competitive world, you do not have the privilege of losing out on even a single customer. This is where these travel bots come in handy.
Instant and quick replies also increase the engagement with the users and resulting in quick and better planning of trips. This increases the overall revenue generated in the process.
Multi-lingual Support
Travel and tourism are global. This means that time alone is not the only factor to be considered. Language and dialects also hinder the travelling process. It is not practically possible for you to have customer support teams in multiple languages. The expenditure incurred in such a process will be too high.
Chatbots for tourism are designed to understand and respond in multiple languages. This enables users across different parts of the globe to easily access and manage travel schedules on your platform.
Cost Optimization
Manual customer support teams for the tourism industry cost a fortune. This is because of the multiple shifts and the different languages that need to be covered. However, automated chatbots come in as handy replacements. They eliminate the need for vast resources.
You can free up the workload on the customer support team and use their knowledge and expertise for typical tasks. The regular and repetitive tasks can be solved by using chatbots, thereby saving cost and increasing the overall turnover.
In Depth Data Analytics and Reports
Your chatbots can collect valuable information and data from various chatbots during each interaction. You can use these data to understand the trends of various customers. This in turn helps you provide such customers with personalized offers that lure in more loyalty.
Also, the data collection and reports help you to target customers with offers and promotions. Therefore, your marketing campaigns are streamlined and improve customer experience and satisfaction.
See why Kenyt.ai will be the most preferred travel bot for your agency. With features loaded, you will provide your customers with the most delightful experience when you deploy Kenyt.ai chatbots in your platform.
Use Cases for Travel Chatbots
Chatbots for travel agency provide a smooth experience for customers. With efficient travel chatbots, your customers need to face any last minute glitches. the practical use cases for these chatbots are as follows
Booking and Confirmation
The travel bots serve as professional guides and help customers through the various steps in planning and executing tours. This includes booking tickets and accommodations. With the large number of available options, customers are generally spoilt for choice. However, these chatbots streamline the process and provide the customer with the flights and stays as per their preferences.
With continuous learning, i.e., ML, these chatbots are able to provide users with their preferred choice of travel and stay with ease. This is in fact transforming the way people travel and simplifying the time spent in the planning process.
Personalized Interaction
Travel chatbots not only provide you suggestions and choice while booking tickets or stays. They also provide you with suggestions to travel to places that will capture the interest of your customers. These personalized interactions are a keystandoutt in making each travel a memorable experience.
Personalization plays a key role in improving the experience of your customers. This improves your marketing strategies and brings in referrals. With an higher number of users, you can improve on the overall revenue generated.
Continuous Customer Support
Travel bots are most handy when it comes to customer support. These bots not only replace the manual labor but also are effective enough to solve queries with precision and accuracy. Further, with systems like ML and NLP these bots can engage with your customers in real human-like tone.
Chatbots for tourism are not only cost effective but also improve the engagement of the customers. They are available 24×7 and answer to queries instantly. With higher engagement and satisfaction, the overall performance of your platform improves, resulting in higher revenue collection.
Post-trip Feedback Mechanism
You can pre-define your chatbots with a questionnaire for interaction with your customers after a trip is completed. This feedback will help you improve the experience and loyalty of your customers. Your customers will feel a real human-like bonding with your platform.
Also, you can use the responses to improve your services if needed. This data also helps you provide the customers with future suggestions and recommendations. Collecting post-trip feedback is a win-win situation for both the customers and the business owners.
Examples of chatbots for tourism industry
In this section, we will look at the top five most commonly used travel chatbots by a number of different agencies. These chatbots will provide your customers with a seamless and smooth experience for solving any queries related to their travel itinerary.
One of the most favorable chatbot in the tourism industry comes from Kenyt.ai. With the Kenyt.ai chatbot you can effectively automate repetitive tasks, identify top issues, and provide customers with actionable insights. You can train your chatbot to provide personalized messages that captivate the user’s interests and improve the engagement.
Key Features
Zendesk
Zendesk provides you with AI-powered chatbots that can handle incoming queries without the need for manual resources. These chatbots are trained on vast resources and also have continuous access to learning information. This ensures that the replies from these chatbots are precise and contain up-to-date information. Further continuous learning makes it suitable to predict user trends and come in handy for personalization.
Key Features
ChatBot
ChatBot comes in as the most renowned name for building travel bots. The main aim of this company is to free up the customer support team from answering redundant queries. With this tourism bot, you can provide your customers with information and replies instantly. These bots are not tired even after replying to the same query many times.
Key Features
Flow XO
Flow XO provides chatbot for the tourism industry with no-code requirements. These chatbots are trained to provide replies in a simple language to different incoming queries. One key feature in this chatbot that stands out from the rest is the provision for customers to pay directly through this bot.
Key Features
Conclusion
Chatbots for the tourism industry play a key role in improving the performance of travel agencies. They serve as a bridge that serves customers with the required information as and when needed. By deploying an effective travel chatbot, you can lure in more customers and hold on to your existing customers by focusing on their travel patterns.
Further, the use of travel bots ensures that the companies provide their customers with reliable replies. By increasing the engagement with your customers, you can effectively gather in additional revenue. All-in-all, these chatbots for the tourism industry serve as a key indicator for enhancing the overall sector and improve the revenue generated continuously.
Frequently Asked Questions
Travel chatbots are specially designed chatbots that serve the travel industry. These chatbots are designed to answer incoming queries from customers that are related to travel bookings, accommodations, and others.
Travel chatbots use ML And NLP that let them understand and learn user trends and past preferences. This information helps the chatbots to provide users with a personalized travel experience. These personalization can be in the form of recommendations, suggestions, or even discount coupons.
Yes, chatbots can handle multiple incoming queries that are complex. These chatbots rely on systems like NLP and ML, that provide them with the ability to understand complex queries, decode them, and provide effective responses.
About the Author
Aaron Jebin
Aaron Jebin is an enthusiastic SAAS technical content writer interested in writing for new and existing technologies, platforms, and tools. With an experience of over 4 years in technical writing, he is keenly focused on developing articles to provide readers with complete solutions to the common problems that arise in the everyday workplace. His writing mostly focused on team building, work ethics, business analysis, project management, automation, AI, customer and employee engagement methodologies. He has an interest in baking cakes and making stained glass art. He is currently honing his drifting skills.