HR chatbots serve as a bridge and connect employees with the management and help in building a strong closely knit team. This helps in improving the performance and engagement of the employees as they feel an emotional attachment to the team.
Going with the current trend, 50% of HR leaders have already implemented AI-powered chatbots for managing their day-to-day HR activities. This result was published by Oracle, resulting in a massive surge among other businesses who are currently not using chatbots.
In this article, we will cover all the typical aspects of HR chatbots and understand their role in improving the employee performance and engagement. Further, you will also learn about the use cases for these chatbots in regular business activities.
What are HR Chatbots?
HR chatbots are AI-powered system that serves the purpose of answering incoming queries from different sources. These chatbots can cater to both the working employees as well as potential candidates looking for job opportunities in your business. All-in-all these chatbots serve you in the hiring process as well as in regular compliance and policy handling issues.
Further, as the trend of hybrid work set up gains momentum, these chatbots play a crucial role in keeping the employees and the management on the same page. With assistance from such chatbots, employees are able to solve issues quickly and hence, focus on the critical tasks without distractions.
7 Ways To Improve Employee Engagement With HR Chatbots
HR chatbots serve as a continuous link between the employees and the management. In this section we will discuss the top 7 ways to improve the employee engagement with effective use of HR chatbots.
Knowledge Sharing
HR chatbots serve as the centralized platform for answering incoming queries from old as well as new employees. A chatbot serves the purpose of a repository with details and information related to every aspect of the business.
An effective chatbot will have the ability to solve incoming queries instantly. Most of the queries to the HR department are based on leave policy, compliance, salary and other such things. With the help from the chatbot you can provide your employees with immediate responses, thereby, ensuring high satisfaction.
Personalization
HR chatbots are AI-powered system with NLP and ML. This enable continuous learning and improve the understanding of the various employees. Therefore, these chatbots have the ability to answer queries even before it is put up by the employees.
Further, the analysis of the past trends also provides the system with the overall mindset of the different employees. This helps you in identifying the issues that might have been hindering the overall performance of the employees.
Understanding the mindset of your employees will provide you with valuable tips and ideas to improve the working condition in your business.
Continuous Feedback Mechanism
You can use the HR chatbots for survey. This means the chatbots can serve as a two-way feedback channel between the employees and the management. Employees can have simple chat sessions with the chatbots that can hep in improving the work environment in your business.
With the incorporation of AI, these chatbots can make the feedback process similar to a normal conversation with a colleague or a friend. This lowers the stress and helps in conducting honest feedback sessions that contribute in improving the overall performance of the employees.
Unified Platform for Sharing Company Updates
The task of sharing company updates with the employees comes up in the form of ad-hoc task. This task becomes ore complex in a remote work set-up.
A simple example is wishing your employees on their birthdays. Instead of relying on sheets and other documents, you can effectively use these chatbots to automatically wish employees on their birthdays. The same process can be followed for their work anniversary and for other special occasions too.
Since these chatbots are AI-powered, therefore, these wishes do not feel redundant and is personalized for every employees based on their past interaction with the chatbot.
Simplified Onboarding Process
The onboarding process is automated. This is one of the most common applications for HR chatbots. These chatbots provide a seamless onboarding process, thereby, increasing the satisfaction of the employees on the business.
The onboarding process is a redundant job expectation on the HR professionals. By using a chatbot for this process, you can effectively lower the stress and workload of your HR professionals. Further, these chatbots can answer queries with ease, and can serve as a go-to solution for future queries from that employee.
Transparency
HR chatbots provide transparent platform for employee interactions. Since these chatbots do not have any bias, it improves the overall satisfaction of the employees. You can build an environment of trust using these chatbots.
When employees interact with the chatbots they receive unbiased and straightforward answers. Further, the time spent in human interaction is lowered, thereby, promoting an open and transparent workplace culture.
Real-time Analytics
HR chatbots not only provide answers to incoming queries in real-time, they also serve as a valuable source to collect information for analysis into the performance of the employees. With detailed insights and past trends, these chatbots will help you understand the impact of different employees on the business functioning.
Further, these analytics and insights also help the management to decide on the appraisal and other incentives for various employees. You will be able to decide on training sessions and other workshops as per requirements. This will help you improve the performance of the employees in subsequent sessions.
Role of HR chatbots on Employee Performance
HR chatbots also contribute towards enhancing the overall performance of the employees. The performance of various employees automatically increases when they are able to connect closely with the business. HR chatbots minimizes the gap between the different entities. This process is accomplished through the following 3 roles
Simplifying Remote Work Process
In businesses that support remote work process or hybrid set up, HR chatbots play a crucial role in bridging the gap. These chatbots eliminate the distance and provide a workplace connection between the employees and the management.
With the help of these HR chatbots, you can streamline the onboarding process and provide new hires with the necessary documentation and resources to work. These chatbots also provide employees with regular and timely updates related the the business. Therefore, the employees feel at ease and work efficiently in a cohesive environment.
Solve Issues and Queries Quickly
HR chatbots can answer queries from employees instantly. With powerful systems like NLP and ML, these chatbots can provide updated information to various employees with ease. Also, these chatbots provide accurate and precise information related to policies and other incoming queries.
These chatbots are available 24×7, therefore, providing immediate solution to various employees related to any incoming queries. This lowers the workload of the HR professionals and helps them to focus on typical tasks that require real human interaction.
Common Use Cases for HR chatbots
Now that we know the role of HR chatbots in regular day-to-day business activities, let us now learn about 3 typical use cases for HR chatbots.
Hiring
HR chatbots play a crucial role in the hiring process. With the help of these chatbots you can automate the entire hiring process. With AI-powered system, these chatbots can post job openings with ease. Further, candidates are notified of job opening and their details are shortlisted.
After the shortlisting, these chatbots schedule interviews as per the availability of the interviewees from different departments. This entire process does not include any bias and can help you in selecting only the right candidate for your business.
With HR chatbots, the interview process happens seamlessly and vacancies are filled up quickly. This eliminates the loss of man hours and ensures that businesses run efficiently.
Must read – A list of the top 10 recruitment chatbot examples to understand the various chatbots that can assist you in the hiring process
Onboarding
Onboarding is a key process that provides a new joinee with the overall understanding of the new company. With the helps of HR chatbots you can make this process smooth and simple. These chatbots provide information related to the business as well as collect the necessary documents to process the onboarding process.
Further, the documents are stored and organized in respective folders making it easily accessible at any time during the employment. This is then followed with the induction process and formal introduction with the members in the department. Therefore, ensuring that the new team member feels at ease. This onboarding experience also ensures a long lasting and satisfactory performance in the company.
Compliance and Policy Management
HR chatbots can take over a number of regular day-to-day HR activities in a business. This includes ensuring compliance standards and managing policies. A key example is leave management. Business will be able to provide a transparent leave policy for its employees.
Further, automated policy management and compliances with the help of chatbots reduces the workload on the HR professionals. They can utilize their time in building in valuable human connections with the employees and others.
These chatbots can also serve the purpose of managing employee attendance, monitor working hours, analyze performance and provide detailed insights related to the same. This significantly lowers the burden on the HR professionals and provides an equivalent working environments to all employees.
Conclusion
HR chatbots serve a crucial process in simplifying the workload of your HR members in your business. From the hiring process to the onboarding and regular day-to-day functioning of the business these chatbots serve a crucial role in ensuring the smooth flow of activities.
Effective implementation of HR chatbots will help you in increasing the performance and engagement of your employees. This is a win-win situation for both the employees and the management. Further, when employees are heard and provided with sufficient resources, they work with enhanced motivation.
Frequently Asked Questions
HR chatbots are AI-powered systems that have the ability to quickly answer any queries related to the HR department. These chatbots help in simplifying the overall work procedure of the HR team. These chatbots can interact with employees and thereby, help your HR professionals to focus on crucial tasks.
Although HR chatbots simplify the workflow in your business, there are certain things that you need to be wary of. HR chatbots can provide employees with transparent information which in certain cases can cause an uprising. Further, these chatbots handle private and sensitive information. Hence, the server should also be strongly secured.
While looking for a HR chatbot ensure that you can quickly integrate them to your existing HR software This is necessary to provide your employees with a seamless working platform and eliminate confusions.
About the Author
Aaron Jebin
Aaron Jebin is an enthusiastic SAAS technical content writer interested in writing for new and existing technologies, platforms, and tools. With an experience of over 4 years in technical writing, he is keenly focused on developing articles to provide readers with complete solutions to the common problems that arise in the everyday workplace. His writing mostly focused on team building, work ethics, business analysis, project management, automation, AI, customer and employee engagement methodologies. He has an interest in baking cakes and making stained glass art. He is currently honing his drifting skills.