E-commerce has seen tremendous growth over the recent years. WIth the advent of AI more and more E-commerce businesses are deploying chatbots and shopping bots on their platform. These bots engage with the shoppers more effectively and help you make more sales.
With these bots, you can build up a significant brand image that will attract more traffic. Quick responses will help you build a shorter sales cycle and generate more revenue over the same period of time.
In this article, we will explore the role of AI chatbots for E-commerce applications. When you understand the role of these chatbots, you will be able to use them effectively for your brand development. So without much of a delay, let us get started with the article.
What is AI chatbot for E-commerce?
AI chatbot for E-commerce is a tool that online retailers use to connect with customers throughout their shopping journey. These chatbots are a great way to bring “conversational commerce” to life, meaning they use messaging, chat, or voice assistants to make the shopping experience smoother and more interactive.
By blending the convenience of online shopping with the personal touch you’d get in a physical store, conversational commerce creates a better overall experience. Business leaders report that chatbots help boost sales by an average of 67%. And with GPT-powered chatbots, retailers can offer more natural, human-like conversations, leading to happier customers, stronger brand loyalty, and better business results.
Read more: E-commerce Business: 5 ways to revive
What are the E-commerce chatbot examples?
In this section, we will explore a few examples of E-commerce chatbots that are market leaders. This will help you choose the right chatbot for your industry. Choosing the right chatbot for your E-commerce platform will help you generate the right leads and attract potential customers.
Kenyt.AI comes in as the best E-commerce chatbot if you are just starting out as a small business owner. For enterprises, you can deploy Kenyt. AI chatbot on multiple platforms and drive in more traffic. The team of professionals train your bots rightly that will help you in converting incoming traffic and generating more traffic.
- • It offers a no-code AI app, which deploys in less than 3 minutes.
- • 195+ native language support
- • Kenyt E-commerce chatbot can personalize responses for every user.
- • It can gather demographic data while showing promotional offers and discounts.
- • This shopping bot enables omnichannel integration for high incoming traffic.
- • Flexible connectors offered by Kenyt.AI ensure AI chatbots will work well with your current systems without hassles.
- • Kenyt integrates with Facebook, HubSpot, Shopify, Google Drive, ZOHO Workdrive, Dropbox, and more.
Tidio
Tidio offers free customer care and marketing for companies of all sizes and industries, with many features. Answering FAQs and minimizing cart abandonment are two great uses for it. It also includes other templates, including chatbot dialogue scripts for typical E-commerce businesses. Tidio is a popular chatbot for small businesses, with thousands of users and favorable ratings.
- • Built-in marketing automation tools that will help your users know about discounts and offers
- • Query management with mobile apps.
- • Drive in the right traffic to different categories basis by understanding user history and demographics.
Freshworks
If you are looking for a E-commerce chatbot that specializes in customer experience and interactions, Freshworks is for you. With features such as omnichannel integrations, quick responses, and personalized conversations, Freshworks delivers exceptional and quick customer support responses tailored specifically for the E-commerce sector.
- • A customizable platform that allows businesses to store their custom data records on their platform as a knowledge hub that assists various stakeholders.
- • You can also use this platform as a method to make announcements to your users.
- • It allows seamless integrations and customization with 1200+ public apps for flexible business operations.
Chatbot
Chatbot is another competitive AI-powered platform relevant to the E-commerce industry and helps businesses streamline and automate their operations for support, marketing, and sales activities. With Chatbot, you can start and end offers and other sales discounts without manual intervention.
- • It boosts customizable, easy-to-integrate, no-coding chatbots for businesses.
- • Chatbot offers integrations with Slack, Shopify, WordPress, Facebook Messenger, and more.
Yellow.ai
Yellow.ai is a dynamic platform that uses generative AI to elevate customer and employee experience for accelerated business growth. With Yellow.ai, you are in for a treat that will help you bring your brand closer to your audience.
- • Seamless integration with existing CRMs for real time analytics and revenue  tracking.
- • Personalized recommendations based on history and trends.
- • Minimum cart abandonment with constant follow-ups, suggestions, and market updates.
What is the role of chatbot for E-commerce website on the shoppers?
When you deploy the chatbot for E-Commerce, you attract the right audience, bringing in potentially useful traffic to the platform. You can lower the sales cycle time and also generate more revenue, which is helpful in scaling up your business.
Engaging with users
E-commerce bots are a powerful lead generation tool for online retailers. They use smart prompts to engage visitors on a retailer’s website, app, or other digital channels, turning casual browsers into interested prospects.
When shopping online, most customers are on the lookout for deals and discounts. An E-commerce chatbot can quickly notify potential buyers about any sales or promotions, provide them with discount codes or coupons, or guide them to the right sections of the site.
By harnessing Natural Language Understanding (NLU), these chatbots can chat with prospects, understand what they need, and suggest products that match their preferences. This not only enhances the shopping experience but also boosts the retailer’s customer acquisition efforts.
Completing transactions
An E-commerce bot creates a shopping experience similar to interacting with a friendly and knowledgeable sales assistant in a store. The chatbot can engage with customers, understand their needs through conversation, and provide relevant product recommendations.
Just like a dedicated human assistant, the chatbot answers questions about potential purchases, addresses FAQs, shares user reviews, and does everything it can to encourage the customer to make a purchase. Plus, E-commerce chatbots are great at upselling and cross-selling related products.
One of the biggest challenges for many E-commerce brands is cart abandonment, with rates often reaching up to 70%! By sending reminders, offering incentives, or simply chatting with customers, E-commerce chatbots can help bring shoppers back to their carts, reducing abandonment rates by 20-30%. This can lead to a significant increase in sales. Finally, the chatbot can handle the transaction by either directing the customer to a third-party payment gateway or completing the payment right within the chat.
Customer support
Effective and timely post-sales customer service plays a crucial role in nurturing long-term relationships with customers and encouraging repeat purchases. In this context, E-commerce chatbots emerge as invaluable tools for online retailers.
One significant pain point for customers is the lengthy wait times when trying to reach customer care representatives through traditional channels like phone and email. E-commerce chatbots effectively address this issue by offering 24/7 availability, allowing them to handle customer queries and concerns without the constraints of office hours.
A large percentage—80% or more—of the inquiries that E-commerce brands receive typically revolve around routine matters, such as order tracking, refunds and cancellations, or payment issues. E-commerce companies design chatbots to resolve these types of queries from start to finish efficiently and effectively.
By automating the majority of their query resolutions, E-commerce brands can significantly cut operational costs, reducing the need for a large customer support team and the associated expenses of recruitment, training, and retention. Additionally, AI automation allows for quick scaling of customer service operations as demand grows.
Conclusion
Shopping bots represent seamless integration of technology and customer service, providing businesses with an essential resource to connect with, understand, and meet their customers’ needs like never before. By deploying this cutting-edge technology, companies can anticipate a future where customer interactions are not only streamlined but also exceptionally personalized.
We at Kenyt.AI master the art of building and developing AI chatbots for E-commerce websites. Our team of professionals can design and train bots that will work effectively to your requirements. So why are you still waiting? Contact our sales team now and deploy a shopping bot on your website today!
Frequently asked questions
E-commerce companies design and use AI chatbots to interact with customers via text or voice. They assist in various tasks, including answering inquiries, guiding users through the purchasing process, and providing personalized product recommendations.
AI chatbots enhance customer service by providing instant responses to customer queries, reducing wait times, and offering 24/7 support. They can handle multiple inquiries simultaneously, ensuring customers receive timely assistance, which improves overall satisfaction.
Yes, AI chatbots can significantly boost sales by engaging customers, providing personalized recommendations, and facilitating quick transactions. They can also recover abandoned carts by sending follow-up messages to remind customers about their unfinished purchases.
The benefits include improved customer engagement, enhanced operational efficiency, cost savings, and valuable data insights. AI chatbots help businesses understand customer behavior and preferences, enabling them to tailor their marketing strategies effectively.
Aaron Jebin is an enthusiastic SAAS technical content writer interested in writing for new and existing technologies, platforms, and tools. With an experience of over 4 years in technical writing, he is keenly focused on developing articles to provide readers with complete solutions to the common problems that arise in the everyday workplace. His writing mostly focused on team building, work ethics, business analysis, project management, automation, AI, customer and employee engagement methodologies. He has an interest in baking cakes and making stained glass art. He is currently honing his drifting skills.
