Conversational AI platforms are transforming customer support by providing seamless and efficient issue resolution. They provide users with a seamless journey from start to finish and help in quick issue resolution.
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To top it off, a recent survey by Search Engine Journal revealed that more than 40% of users prefer conversing with AI platform, when it comes to issue resolution. This indicates the rising demand for AI platforms across various businesses.
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In this article, we will be exploring what is a conversational AI platform, how it works, and the top 7 platforms in the market right now. This article will provide you with the necessary knowledge to get a head start in this buzzing AI sector.
What is a Conversational AI platform?
Conversational AI platform uses artificial intelligence to help computers mimic real-time human conversations by understanding natural language and responding thoughtfully. It’s the driving force behind tools like virtual assistants and chatbots, offering automated interactions that feel human-like.
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This technology is widely used across various industries, from customer service bots in retail to managing reservations in the travel industry and even delivering 24×7 support for tech services.
How does a conversational AI platform work?
For a conversational AI platform to work, there are four basic technologies that are required. This is as follows –
Top 7 conversational AI platform in the market right now
In this section, we will explore the top 7 conversational AI platforms that will provide you with the best technical expertise and advice for your business. Please be noted that this list is only a random list and the numbering of various platforms does not indicate its rankings.
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Kenyt.AI is one of the best conversational AI platforms designed to automate contact center operations for both employees and customers. It provides end-to-end customer service solutions, including conversational IVR, intelligent self-service options, and virtual assistants.
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The platform’s flexibility allows seamless integration with existing backend systems, enabling businesses to design customized conversational workflows and tailored chatbots to meet specific requirements. By using Kenyt.AI, companies can create personalized experiences that strengthen customer relationships and loyalty.
Key Features
- • Develop AI agents customized to business needs.
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- • Integrate smoothly with existing systems for enhanced functionality.
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- • Simplify the creation of AI agents to assist both customers and agents.
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- • Provide real-time AI coaching to empower employees.
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IBM Watsonx Assistant
IBM Watsonx Assistant is crafted to enhance user interactions while optimizing traditional support processes. It provides automated self-service support across multiple communication platforms, allowing businesses to build AI chatbots tailored to their specific needs.
Key Features
- • Utilizes advanced AI chatbot capabilities to understand and respond to human interactions effectively, boosting customer satisfaction.
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- • Implements strong data privacy and security protocols to protect sensitive information and foster customer trust.
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- • Offers customization of the chatbot’s tone and style to ensure interactions are clear, friendly, and aligned with brand identity.
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Yellow.ai
Yellow.ai is a robust conversational AI platform powered by a multi-LLM architecture, delivering exceptional scalability, speed, and accuracy. Its performance is continually refined through billions of real-world interactions.
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By automating conversations across channels such as email, text, and voice, Yellow.ai significantly reduces operational costs. Supporting over 135 languages and more than 35 communication channels, it ensures seamless, multilingual interactions for businesses.
Key Features
- • Enables quick and easy agent design and deployment without requiring AI expertise.
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- • Supports multiple simultaneous calls, boosting efficiency and scalability.
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- • Uses generative AI to enhance the capabilities of virtual assistants.
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Amazon Lex
Amazon Lex is a versatile platform for creating conversational interfaces with voice and text inputs. It uses automatic speech recognition to convert spoken words into text and text-to-speech technology to deliver responses in audible formats. With Amazon Lex, businesses can build virtual agents and voice assistants that provide intelligent conversational AI solutions.
Key Features
- • Enables AI to recognize user intent, automate repetitive tasks, and retain context for seamless interactions.
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- • Features intuitive tools to simplify the development of conversational AI across multiple channels.
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- • Easily integrates with AWS services to handle business logic, access data, and perform a variety of functions.
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Aisera
Aisera offers AI-driven solutions that deliver proactive, personalized, and predictive experiences for HR, IT, sales, and customer service teams. By using user and service behavior intelligence, Aisera automates workflows, tasks, and business processes. Renowned clients like Zoom, Workday, and Autodesk have implemented Aisera’s innovative products.
Key Features
- • Enterprise-grade AI with a focus on security and scalability.
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- • Seamless integration with business systems for a unified customer view.
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- • Utilizes GPT-3 for advanced natural language processing capabilities.
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Amelia
Amelia specializes in creating intelligent virtual assistants (IVAs) that excel in understanding and responding to human language. Powered by proprietary NLP technology and Generative AI models, Amelia ensures natural, seamless conversations across 100+ languages.
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These IVAs operate 24×7, delivering exceptional customer and employee experiences by answering queries, guiding complex interactions, and automating workflows.
Key Features
- • Known for handling complex conversations with advanced natural language understanding.
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- • Integrates with CRMs and enterprise systems for unified experiences.
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- • Offers pre-configured solutions tailored to specific industries.
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Boost.ai
Boost.ai provides conversational AI solutions suitable for industries such as banking, telecom, and retail. Available as cloud-based or on-premise software, it combines self-learning AI, NLP, and automatic semantic understanding (ASU) for efficient query handling.
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The platform features a centralized information repository, pre-built templates, language detection, and a no-code admin panel. Boost.ai empowers businesses to extract insights from conversational data while integrating seamlessly with third-party applications.
Key Features
- • Excels in omnichannel support, spanning voice, chat, and messaging apps.
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- • No-code interface for effortless chatbot creation
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- • Tools for sentiment analysis and conversational data insights.
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Conclusion
Choosing the right conversational AI platform can significantly enhance issue resolution, streamline processes, and elevate customer satisfaction. Each platform listed above brings unique strengths to the table, catering to various industries and business needs.
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When you align the capabilities of these platforms with your specific goals, you can empower your team and deliver seamless support experiences.
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Are you ready to transform your customer engagement? Contact our sales team at Kenyt.AI to explore how we can help you achieve these results effortlessly.
Frequently Asked Questions
An effective conversational AI platform uses natural language processing (NLP) to understand and respond to customer queries in real time. It should be able to handle a wide range of issues autonomously, escalate complex cases to human agents, and integrate seamlessly with existing systems for smooth resolution.
Conversational AI enhances customer satisfaction by providing instant, 24/7 support, reducing wait times, and ensuring consistent responses. It helps resolve issues faster and more efficiently, leading to a smoother customer experience.
Yes, many conversational AI platforms offer customization options, allowing you to tailor workflows, responses, and integrations according to your specific business requirements. This flexibility ensures the AI can serve your customers effectively and in line with your brand.
Conversational AI platforms can be used across various industries, including retail, healthcare, finance, telecommunications, and more. They are versatile tools that can streamline customer support and issue resolution for businesses of all types.
Aaron Jebin is an enthusiastic SAAS technical content writer interested in writing for new and existing technologies, platforms, and tools. With an experience of over 4 years in technical writing, he is keenly focused on developing articles to provide readers with complete solutions to the common problems that arise in the everyday workplace. His writing mostly focused on team building, work ethics, business analysis, project management, automation, AI, customer and employee engagement methodologies. He has an interest in baking cakes and making stained glass art. He is currently honing his drifting skills.
