Picking the right AI ticketing platform can make a big difference for your business.
AI ticketing systems help streamline customer support, manage high volumes of inquiries, and significantly boost customer satisfaction. As your business grows, keeping up with all the customer requests can be tough.
If a recent survey is to be believed, more than 59% of customers prefer to interact with platforms that provide users with an automated ticketing system. This is because the issues are resolved quickly, highlighting the need for other businesses to adopt AI ticketing platforms.
An AI ticketing system takes care of repetitive tasks, sorts out which issues need attention first, and speeds up responses. But with so many options out there, it’s important to find one that suits your specific needs.
In this article, we’ll take you through the key things to look for so you can choose the best platform for your business and your customers. This will help you choose the right platform that will help you scale up your business.
Key Factors to Consider When Choosing an AI Ticketing Platform
Before we get into the nitty-gritty details of different AI ticketing platforms, let’s understand the important functionalities that are needed for your business. If you have the following functionalities in your AI ticketing platform, you are good to go –
Ticket Automation
The system should automatically assign, categorize, and prioritize support tickets based on set rules. This speeds up the workflow, lowers the number of tickets, and makes sure every query gets a response.
Ticket Tracking
The AI ticketing system should automatically assign, categorize, and prioritize support tickets based on set rules. This speeds up the workflow, lowers the number of tickets, and makes sure every query gets a response.
Inter-department Collaboration
Functions like ticket transferring, categorization, and tagging make it easy for multiple agents to work together, especially when a ticket needs joint effort. This boosts teamwork and helps resolve customer issues faster.
Self-service Options
The tool you use should offer a platform where customers can check their ticket status and find answers to common questions. A web self-service portal or an FAQ/knowledge base helps customers solve issues on their own, easing the load on the support team.
In-depth Analytics and Reporting
Your automated help desk system should provide useful reports and analytics to track important customer service metrics and enhance performance. These insights can help you make informed decisions that improve efficiency and customer satisfaction.
Top 5 AI ticketing platforms
Choosing the right AI ticketing platform will transform your customer support quite literally. We have covered the top 5 AI ticketing platforms based on their performance and review in various business applications.
Kenyt.AI is one of the best customer service platforms designed for businesses of any size, with an automated ticketing system. It provides multichannel support, allowing you to monitor, prioritize, and assign customer requests all in one place. Additionally, you can use AI chatbots to automate responses and manage repetitive queries more efficiently.
Key features you get with Kenyt AI ticketing platform
• Automated Ticket Creation
• Personalized Ticket Resolution
• Seamless Ticket Tracking
• Increased Productivity
• Automated routing of tickets
• Custom workflows for ticket creation
• Faster issue resolution
Jira service management
Jira Service Management is a robust software that combines help desk and service desk functions into one platform, making it perfect for large companies. It integrates ticketing and automation and follows ITSM practices to simplify customer support processes. Plus, it offers advanced features like IT service management and customizable workflows.
Live agent
Live Agent is perfect for small to mid-sized companies. Although its main focus is on live chat, it also includes a plan with an automated help desk ticket system and call centre features. Your agents can utilize Live Agent’s hybrid ticketing feature, which allows them to view all tickets in one thread, whether they come from email, live chat, or social media.
Freshworks
Freshdesk is a customer service and automated ticket management system that fosters team collaboration. It enables your agents to view, delegate, and merge incoming tickets for better organization. Additionally, you can automate self-service processes with tools like community forums, FAQs, and custom chat widgets to support a growing customer base.
HubSpot
HubSpot is a powerful CRM software that includes a help desk and ticketing system. Its key features are ticket automation, customer feedback management, and omnichannel support. The system also automatically directs users to the appropriate team members, ensuring they get the help they need.
Conclusion
Choosing the right AI ticketing platform can make a big difference in how smoothly your customer support team works and how satisfied your customers feel. By focusing on automation, flexibility, and ease of use, you can make sure your team and customers have a better experience.
Kenyt.AI is the best choice, offering smart ticketing solutions that fit the needs of different industries. With easy-to-use features, seamless integrations, and a simple interface, Kenyt.AI can help your business provide top-notch customer support. Contact our sales team now.
Frequently Asked Questions
AI ticketing refers to the use of artificial intelligence to automate customer support processes. It works by categorizing, prioritizing, and routing customer inquiries to the right agents, ensuring faster response times and reducing manual workloads. AI ticketing systems can also provide suggested solutions and streamline the resolution of common issues.
An AI ticketing platform helps reduce response times, improve accuracy, and handle large volumes of customer requests with ease. It can free up your support team’s time by automating routine tasks, ensuring inquiries are prioritized correctly, and providing data-driven insights for better decision-making.
Start by identifying your business’s specific needs and challenges. Consider features like automation, integration with existing tools, scalability, and ease of use. Look for platforms that offer customization, detailed analytics, and reliable customer support to ensure a good fit for your team and customers.
Yes, many AI ticketing platforms offer customizable features to fit specific industries. Whether you’re in e-commerce, healthcare, real estate, or another field, you can adjust workflows, templates, and automation rules to match your unique business requirements and provide better customer experiences.
Aaron Jebin is an enthusiastic SAAS technical content writer interested in writing for new and existing technologies, platforms, and tools. With an experience of over 4 years in technical writing, he is keenly focused on developing articles to provide readers with complete solutions to the common problems that arise in the everyday workplace. His writing mostly focused on team building, work ethics, business analysis, project management, automation, AI, customer and employee engagement methodologies. He has an interest in baking cakes and making stained glass art. He is currently honing his drifting skills.
