“First impression is the last impression.”
This wise saying comes true not just for physical and verbal introduction, but also for business communication. With the rapid surge in WhatsApp users, businesses tend to portray their presence on WhatsApp Business. From regular communication to promotion and marketing, businesses have made WhatsApp Business the most comfortable bridge to connect with their users.
Whether you are a small business or an enterprise, you will need to create a long-lasting impression with your first message. This article focuses on providing you with various examples that will help you create a significant impact with your WhatsApp Business introduction message.
What are WhatsApp Business Introduction messages?
WhatsApp Business introduction messages is the first message that you send to your customers. They serve as the best method to introduce your business to the customers and welcome them to your brand. You could set up the right tone for future conversations and set the expectations right.
The introduction message on WhatsApp sets the tone for the engagement and future interaction with your users. You should ensure that you punch above your weight to grab the complete attention of your users. The more attention you grab, the more are the chances of doing business with your brand.
What are the advantages of WhatsApp Business introduction messages?
In the previous section, we discussed WhatsApp Business introduction message. In this section, we will explore the advantages of such impactful messages on the users and the stakeholders. The most common advantages are as follows –
Increases engagement
When you use WhatsApp business to interact with your users, you will see a visible increase in the engagement of your users. This is because WhatsApp is one of the most preferred and common platforms for messaging with more than 2 million users worldwide. This helps you to interact with the users on the platform of their choice and enhance build a strong rapport and relationship.
Quick resolutions
When an user wants to raise a query or a complaint request, they can do that easily on the WhatsApp business platform. This means that users will be able to receive resolutions to their queries right on the WhatsApp platform. When they receive the necessary information on WhatsApp, they can quickly attach to your brand and have the urge to do more business with you.
Increases efficiency
WhatsApp Business also provides you with the ability to automate the process of sending and receiving messages. When your staff is free from repetitive and redundant work, they can focus more on typical business work that will help you in continuous growth of the business. Further, you can provide your customers with the ability of self-service to complete common requests with ease.
Consistent marketing and image branding
When interacting with your users on WhatsApp, your users can see your brand image and logo visually. Continuously viewing the brand logo helps you build a strong connection and also develop an urge for future business. After all, marketing is all about being visible in the market with a wide online presence.
Practical examples of WhatsApp Business introduction messages for different industries
Now that we have understood WhatsApp Business introduction messages and their advantages, let us now get into the practical details of the same. We have tried to provide you with a quick introduction line for different use-cases.
You can further customize and adjust these messages to match your brand image. These ideas will help you get started in the vast ocean of WhatsApp Business marketing and stay ahead of the game.
Real estate
Quick messaging on WhatsApp Business will help you close deals quickly. You can save on the efforts of your sales team as well as help your clients make instant decisions.
Examples -
"Hello [Customer Name], welcome to [Real Estate Agency Name]! I’m [Agent Name], here to help you find your dream home. Let’s schedule a time to discuss your requirements."
Healthcare
Provide reminders, appointment updates, and other follow-up information through WhatsApp. However, start with a warm introduction message to grab the attention of the users.
Examples -
"Hi [Patient Name], this is [Doctor/Clinic Name]. We’re reaching out to confirm your upcoming appointment and provide any information you may need. How can we assist you today?."
Education
From providing regular updates to students and connecting parents with the management, WhatsApp Business can help you connect all the dots.
Examples -
"Hello [Student/Parent Name]! This is [School/Institute Name]. We’re thrilled to have you on board. If you have any questions about the upcoming term or courses, we’re happy to help!"
Hospitality
With the highly competitive world, you have to stay ahead of the competition. This is where communication through WhatsApp Business will help you connect with the right audience.
Examples -
"Hi [Guest Name]! Welcome to [Hotel/Resort Name]. We’re excited to host you. Feel free to reach out for any requests or services during your stay. We’re here to ensure a great experience!"
Travel & tourism
By connecting with your audience on WhatsApp Business, you will be able to cater to their personal recommendations and provide them with the most significant and necessary recommendations.
Examples -
"Hello [Customer Name], thank you for choosing [Travel Agency Name]. We’re here to plan your next great adventure. Let’s discuss your travel preferences and tailor a perfect itinerary for you!"
E-commerce
As more and more businesses expand their online presence, e-commerce stores must focus on building a strong and loyal foundation with your customers. Repeat orders and business will help you scale up with ease.
Examples -
"Hi [Customer Name]! Thank you for choosing [Brand Name]. We're excited to assist with your order. Feel free to ask any questions or track your purchase here. We're just a message away!"
Automobile
Whether it is scheduling appointments or providing multiple options to users, Conveying with potential customers on WhatsApp Business will help you reach out to more audience.
Examples -
"Hi [Customer Name], this is [Car Dealership Name]. We’ve received your inquiry about [Car Model]. Let’s chat about the features and set up a test drive at your convenience."
Financial services
Agencies and institutions providing financial services to people tend to interact regularly with customers. By using WhatsApp Business as their preferred channel, they can connect to their users with ease.
Examples -
"Hi [Client Name], welcome to [Finance Company Name]. I’m [Advisor Name], and I’ll be your point of contact for all financial guidance. Feel free to reach out with any questions."
Retail
In addition to e-commerce services, retail stores should not lag when it comes to serving customers and attracting new customers. Pprovide recommendations, discount coupons, and other information on the WhatsApp channel directly.
Examples -
"Hello [Customer Name]! Thank you for visiting [Store Name]. We’re happy to assist with your shopping. Let us know if you have any questions about our products or ongoing offers."
Consulting
Build a powerful aura and a great first impression by connecting with your clients on WhatsApp Business. Fix appointments schedules and share important updates through this channel.
Examples -
"Hi [Client Name], welcome to [Consulting Firm Name]. I’m [Consultant Name], here to help with your business challenges. Let’s schedule a call to understand your needs better."
Fitness & wellness
Provide timely reminders and notifications to your clients about upcoming events and other important instances. This will help your business brand interact with users on WhatsApp and eliminate the possibility of missing out on any updates.
Examples -
"Hi [Client Name]! Welcome to [Gym/Wellness Center Name]. I’m [Instructor Name], and I’m here to guide you through your fitness journey. How can I assist you today?"
Beauty & personal care
A strong introduction message on WhatsApp is essential to exhibit the influence of your agency to potential clients. You should provide your users with a list of various services that you can perform and how your past clients were happy with your services.
Examples -
"Hello [Client Name], thank you for choosing [Salon/Spa Name]. We’re excited to provide you with our beauty services. Feel free to ask about our treatments and book your appointment!"
Software/Tech
Provide your potential clients with a detailed and crisp list of various services that you offer them. The first message should be convincing enough for your users to go through your entire list and make a quick and effective decision.
Examples -
"Hi [Client Name], this is [Tech Company Name]. We’ve received your request for [Product/Service Name]. Let’s connect to discuss how we can implement the right solutions for your business."
Digital Marketing
Provide your users with important updates and other methods that you can use to improve your digital presence and gather more clients to your agency.
Examples -
"Hi [Client Name], welcome to [Agency Name]! I’m [Marketer Name], and I’m here to help boost your brand’s digital presence. Let’s chat about your marketing goals and how we can achieve them together."
Event Planning
Provide your users with ideas and methods to get started related to any events that are coming up. Understand personal interests and create unforgettable memories for your users.
Examples -
"Hi [Client Name], welcome to [Event Planning Company Name]. I’m [Planner Name], and I’ll help you plan an unforgettable event. Let’s chat about your vision and how we can bring it to life!"
Logistics & Shipping
Start with a warm message and provide your clients with information related to delivery codes, tracking details, and other information that can be useful and informative.
Examples -
"Hello [Customer Name], welcome to [Logistics Company Name]. We’re here to ensure your shipments are handled efficiently and reliably. Let’s discuss your shipping needs and the best solutions we offer."
WhatsApp greeting message
Are you looking to reconnect with your customers?
This is where you will need WhatsApp greeting messages to build the connection. With greeting messages, you can reconnect with your users and send important reminders, notifications, ongoing offers, and other updates in your business.
Whatsapp Business greeting message example
Before we conclude the article, let us see a few examples of WhatsApp Business greeting message examples. This will help you not just connect with your customers but develop a strong bond with your customers too.
Greeting message to inform offers and discounts
When you have a new customer on your platform, you should try and attract them with extra discounts and offers. This will encourage your new customers to take up your services or buy your products.
“Hi [customer name],
Welcome to [company name]!
As a new customer, you’re eligible for an exclusive 5% discount on all our plans.
Interested in claiming yours now?
Reply ‘STOP’ to opt-out.”
Greeting message from customer support
Receiving a warm and kind message from the customer support team is always an added blessing. Prompt and timely messages will help you display trust-worthyness and an attempt to satisfy customers.
- ” Hi [customer name],
- Welcome to [brand name]’s customer service!
- I’m Ben. How can I assist you today?”
Greeting message on special days and events
You should let your customers know that you are thinking about them. This is possible by sending out greeting messages during festivals and special days.
“Hey [customer name],
Wishing you a very Happy Mother’s Day!
To celebrate, we’re offering 20% OFF on all plans today.
Feel free to reach out with any questions, and we’ll respond as soon as possible.“
Try WhatsApp Marketing Campaings by Kenyt
Conclusion
In order to create the right impression on your audience, you should focus on developing the right strategy for your WhatsApp Business introduction messages. By sending the right messages to the right audience, you will be able to connect with your audience deeply. This will help you build strong connections that will focus on improving the overall business revenue generation.
If you are just starting out and focusing on engaging with your users using WhatsApp Business, then you should get in touch with us right now! With Kenyt.AI, you will be able to deploy WhatsApp chatbots and engage with multiple users simultaneously. The detailed reports will ensure that you do not miss out on any potential lead in the process.
Frequently asked questions
The introduction message sets the tone for your interaction with the customer. It’s the first impression you leave, which can determine how they perceive your brand. A well-crafted message helps build trust, demonstrates professionalism, and invites engagement, increasing the likelihood of a positive relationship.
Personalization can be as simple as using the recipient’s name and referencing a specific detail relevant to them, such as their inquiry, order, or preferences. Personalizing messages creates a sense of connection and makes the customer feel valued.
It depends on your brand’s tone of voice and the audience you’re addressing. If your brand is more casual and the audience is younger, informal language might work best. For professional services or B2B interactions, a formal tone is usually more appropriate.
Yes, using WhatsApp Business API or chatbot tools like Kenyt.AI, you can automate introduction messages. Automation ensures prompt replies and consistency, but it’s important to maintain a personalized tone to avoid sounding robotic.
Aaron Jebin is an enthusiastic SAAS technical content writer interested in writing for new and existing technologies, platforms, and tools. With an experience of over 4 years in technical writing, he is keenly focused on developing articles to provide readers with complete solutions to the common problems that arise in the everyday workplace. His writing mostly focused on team building, work ethics, business analysis, project management, automation, AI, customer and employee engagement methodologies. He has an interest in baking cakes and making stained glass art. He is currently honing his drifting skills.
