Resolve Customer Queries 40% Faster with Kenyt CRM

Build a loyal customer base with top-notch customer support CRM services for top-notch satisfaction and engagement.

500+
businesses use Kenyt CRM

30%
increase in staff productivity

15%
increase in customer satisfaction

Trusted by 200+ customers around the world

Streamline Ticketing and Save 68% Response Time

WIth our CRM for customer support, you can manage and provide instant resolutions to all your customer support queries. When you provide your users with quick replies, you increase the retention of users and increase revenue.

Further, you can lower the workload and expenditure of your customer support team. You can effectively increase your spending in marketing and advertising to reach out to a wide audience. The automated and smart response system also smoothens the user journey on the platform.

5%
increase in customer retention

68%
increase in response rate

40%
boost in productivity

30%
increase in first-contact resolution rates

Top-4 reasons why you should deploy CRM for customer support

A software for customer support CRM will lower the workload on your customer support team. You will be able to provide instant replies and resolutions to your users. The top-4 reasons to deploy CRM for customer support are as follows

Knowledge base integration

The CRM serves as the knowledge base for customers and provide trouble-shooting tips. Further, the platform is customizable and easy to use, therefore eliminating the need to learn.

Central repository

The CRM for customer support is a central repository with access to every team member. Hence, you can eliminate redundant questions and save time and efforts of the support team.

Automating the ticketing system

You can generate tickets with respect to incoming requests and categorize various tickets based on the queries. You can also automatically route various queries to different departments and prioritize tickets based on importance

Timely resolution

With Kenyt CRM for customer support you can ensure timely resolution of various tickets. You can also track and monitor various tickets across various stages as well as analyse the performance of various team members

Omnichannel support
Connect with audience conveniently
Personalization
Provide one-on-one replies

Connect the tools you already use

With quick and easy integration options available, you can simplify your every day workflow. Further, with all these integrations, you can develop a centralized dashboard that caters to every aspect of your business’s working.

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Why Choose Kenyt Customer Support CRM

A look back at the top features that make it essential for you to deploy Kenyt customer support CRM for your business

Automated segmentation

WIth custom labels you can prioritize tasks to cater instantly to the right customers as required. Hence, you can solve priority tasks at the earliest.

In-depth reports and analytics

Understand trends and customer behaviour so you can optimize your platforms accordingly with detailed data and analytics to improve your platforms.

Human-like interactions

Interact with your customers with a human-like tone to build a better bond and connect with them deeply. This increases engagement and interactions.

24x7 support

We at Kenyt always strive to provide every client with utmost satisfaction. This means you will receive unwavering support for all your business endeavours all throughout the day.

Frequently Asked Questions

What is Kenyt.AI’s Customer Support CRM?

Kenyt.AI’s Customer Support CRM is a comprehensive solution designed to streamline and enhance customer support processes using AI-powered tools, automated ticketing, omnichannel support, and real-time analytics.

How can AI-powered chatbots improve customer support?

AI-powered chatbots can handle routine inquiries, provide instant responses, and offer 24/7 support. This allows human agents to focus on more complex issues, improving overall efficiency and customer satisfaction.

What channels does the omnichannel support feature include?

The omnichannel support feature includes email, chat, social media, and phone support, ensuring a consistent and unified customer experience across all touchpoints.

How does the automated ticketing system work?

The automated ticketing system generates and categorizes support tickets based on customer inquiries, tracks their status, and ensures timely resolution, reducing the manual workload for support agents.

What is a knowledge base, and how does it benefit customers?

A knowledge base is a repository of information that includes answers to common questions and issues. It allows customers to find solutions on their own, reducing the need for direct support and easing the load on support teams.

Can I personalize customer interactions with Kenyt.AI’s CRM?

Yes, Kenyt.AI’s CRM allows you to leverage customer data and history to provide personalized support experiences, tailoring responses and solutions to individual customer needs and preferences.

How do real-time analytics and insights improve customer support?

Real-time analytics and insights help monitor and analyse support performance, identify trends, and pinpoint areas for improvement, enabling continuous enhancement of support services.

Is Kenyt.AI’s Customer Support CRM suitable for my industry?

Kenyt.AI’s Customer Support CRM is versatile and can be tailored to various industries, including e-commerce, financial services, healthcare, telecommunications, and education

How does Kenyt.ai ensure data privacy and security in its CRM?

Kenyt.ai employs robust security measures and complies with industry standards to ensure the privacy and security of customer data, protecting it from unauthorized access and breaches.

How can I get started with Kenyt.AI’s Customer Support CRM?

To get started with Kenyt.AI’s Customer Support CRM, you can contact our sales team for a free demo. We will help you customize and integrate the solution to meet your specific support needs.