Witness 60% less operational cost by automating customer support with an AI-powered Kenyt service desk. Offer a superior user experience by resolving queries quickly or providing easily digestible self-help resources.
Kenyt ensures AI agents guide human agents or users around every corner. Whether to find help resources, summarize chat history, or offer grammar suggestions, the Kenyt service desk emphasizes AI to optimize support operations and improve user satisfaction.
Be attentive in your support operations with real-time insights. Monitor live case progress, chat trends, and response times. Optimize the process by identifying bottlenecks with detailed reports on case closer rate and user feedback.
Organize your chat the way you like. Easily set up multi-channel messages in the order that makes sense for your team. Customizable filters allow you to personalize chat management to suit your business precisely.
Kenyt.AI impresses with its seamless integration, intuitive user interface, and robust AI capabilities. The platform’s ability to handle complex customer queries with natural language processing significantly improves response times and customer satisfaction. Its customizable features and insightful analytics also provide valuable support for enhancing overall customer engagement strategies.—Tulasi G.
Zendesk is the most customizable ticket system in the market, with a lot of features that can help to automate things. Plus you can also install apps that could be useful.—Christiane D.
| Features |
|
|
|---|---|---|
| Conversational AI for customer support | ||
| Customization | ||
| Automated responses | ||
| Ticket management | ||
| Omnichannel support | ||
| Automated ticket routing | ||
| Self-service portal | ||
| Live chat integration | ||
| Agent performance tracking | ||
| In-depth analytics | ||
| SLA mangement | ||
| Workflow management | ||
| Knowledge base | ||
| Mobile app for agents | Limited | |
| Customizable dashboards | ||
| Integrations with CRM | ||
| Advanced customizations | ||
| Contextual AI for insights | ||
| Role-based access control | ||
| Feedback and satisfaction survey |
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(US Sales)
+1 339 900 6352
(Email Us)
contact@kenyt.ai
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