User Context
Personalize Every Interaction with Context-Aware Intelligence
Tailored automation typical to your organization, workflows, and user tasks
Tailored automation typical to your organization, workflows, and user tasks
Context-aware routing reduces response time by understanding user roles and workflow stages by 45%.
Task-level personalization helps bots respond 3x more precisely based on user behaviour and history.
AI agents equipped with org-level data resolve more than 70% complex issues without needing human intervention.
Maintain more than 85% continuity across email, chat, and voice by retaining user context at every touchpoint.
Personalized Replies at Scale
Tailor responses based on user roles, past interactions, and workflow stage.
Smarter Automation Logic
Dynamically adapt replies using org-level policies and contextual triggers.
Reduced Manual Intervention
Auto-resolve repetitive queries with AI that understands the intent and background of each request.
Role-Based Assignment Automatically route emails to the right team or agent based on user hierarchy and responsibilities.
Workflow-Aware Escalations Detect bottlenecks and reroute based on task progress or urgency.
Priority Tagging with Context
Use historical patterns and user profiles to flag high-priority messages instantly.
Task-Specific Response Models Adapt language and content depending on what task or service the user is interacting with.
Self-Improving Workflows
Use agent feedback and user satisfaction signals to refine reply accuracy.
Org-Level Knowledge Learning Keep your AI up-to-date with your company’s internal changes, documents, and SOPs.
Connected with CRM and Tools Access and use real-time data from internal systems to craft precise replies.
Custom Rules for Teams
Let departments define their own logic for task handling and response styles.
Control with Human Override Always allow agents to step in or tweak the AI flow as needed, without losing context.
Unified Context Memory
Maintain full interaction history and context across all support touchpoints.
Omnichannel Personalization Personalize every message, whether it’s sent via WhatsApp, email, or live chat.
Channel-Specific Optimization
Let the AI adapt tone and structure based on the communication channel used.
Start Personalizing Your Customer Interactions Today.
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