Automate, streamline, and enhance IT support with Kenyt.AI Service Desk
Our AI-powered system automates ticket assignment and provides instant responses to routine customer queries. This lowers response times and routes issues to the right department or agent in a timely manner. Faster resolution translates to increased customer satisfaction and improved brand credibility.
Unlike traditional support teams that operate within fixed working hours, Kenyt.AI Service Desk enables your business to provide round-the-clock assistance. AI Agent can handle basic queries at any time of the day, ensuring customers receive timely support even outside business hours. This significantly reduces dependency on human agents for repetitive tasks.
It is exhausting to manage a lot of tickets manually. Kenyt.AI comes in as the best service desk that automates ticket categorization, prioritization, and tracking, so none of the requests are overlooked. AI-powered workflows have tickets smartly routed by complexity and urgency, maximizing response efficiency.
Our AI-powered system automates ticket assignment and provides instant responses to routine customer queries. This lowers response times and routes issues to the right department or agent in a timely manner. Faster resolution translates to increased customer satisfaction and improved brand credibility.
Unlike traditional support teams that operate within fixed working hours, Kenyt.AI Service Desk enables your business to provide round-the-clock assistance. AI chatbots can handle basic queries at any time of the day, ensuring customers receive timely support even outside business hours. This significantly reduces dependency on human agents for repetitive tasks.
It is exhausting to manage a lot of tickets manually. Kenyt.AI comes in as the best service desk that automates ticket categorization, prioritization, and tracking, so none of the requests are overlooked. AI-powered workflows have tickets smartly routed by complexity and urgency, maximizing response efficiency.
Automaton using AI processes repetitive queries such as order status, FAQs, and appointment booking, freeing human agents to focus on more difficult queries. This reduces burnout for the agents, enhances productivity, and enables better utilization of resources.
Customers reach out on various platforms such as WhatsApp, live chat, social media, and email. Kenyt.AI Service Desk consolidates all your customer interactions on a single dashboard, allowing agents to respond and manage inquiries across multiple channels with ease. This ensures a standardized and hassle-free support experience.
With analytics built-in, Kenyt.AI provides you with instant feedback on customer interactions, ticket resolution times, performance of agents, and recurring issues. Businesses can incorporate such data to identify bottlenecks, improve support strategies, and optimize operations for better customer service outcomes.
Effortlessly switch between agents using Kenyt Service Desk's user-friendly interface. With one-click access and optional manual assistance, ensure uninterrupted customer support
Personalize your chat management with Kenyt Service Desk's customizable filters. Craft filters to suit your needs, effortlessly organizing messages from different platforms—no extra costs involved.
Access crucial customer details in real-time on your dashboard with Kenyt Service Desk. Empower your team to deliver personalized support 24/7, boosting satisfaction and issue resolution.
Blend manual and automated customer support seamlessly with Kenyt's Hybrid chat. Achieve the ideal balance for efficient and effective support tailored to your service desk needs.
Less Operations Cost
Immediate Response
Automated AI Support
Effortlessly switch between agents using Kenyt Service Desk's user-friendly interface. With one-click access and optional manual assistance, ensure uninterrupted customer support
Personalize your chat management with Kenyt Service Desk's customizable filters. Craft filters to suit your needs, effortlessly organizing messages from different platforms—no extra costs involved.
Access crucial customer details in real-time on your dashboard with Kenyt Service Desk. Empower your team to deliver personalized support 24/7, boosting satisfaction and issue resolution.
Blend manual and automated customer support seamlessly with Kenyt's Hybrid chat. Achieve the ideal balance for efficient and effective support tailored to your service desk needs.
Kenyt.AI Service Desk seamlessly integrates with the majority of platforms and tools, enabling your business to manage customer interactions from every channel under one solitary interface. Additionally, Kenyt.AI can be integrated with CRM software, ticketing systems, and other business applications, enabling a smooth, integrated workflow throughout your entire customer support ecosystem.
Know customers’ emotions in real-time and improve support quality and critical query prioritization.
🔹Identifies customers’ emotions in real-time and classifies queries as per their urgency and mood.
🔹Assists agents in prioritizing and making responses personalized by the customer’s mood.
🔹Provides proactive support through escalation of cases with negative sentiments to senior representatives for prompt closure.
Ensure quality of services remains consistent through monitoring and sustaining compliance with service-level agreements (SLAs).
🔹Monitors response and resolution times to maintain compliance with service-level agreements (SLAs).
🔹Sends automated reminders and notifications to agents when SLAs are likely to be violated.
Improve self-service functionality by smartly suggesting applicable help articles and FAQs.
🔹Automatically recommends applicable articles, FAQs, or troubleshooting guides according to customer questions.
🔹Facilitates self-service features, lowering the burden on support agents.
🔹Ongoing updates and fine-tuning of suggestions based on user behaviour and feedback.
Streamline repetitive work and maximize ticket resolution with AI-powered workflows.
🔹Builds dynamic workflows that automate repetitive work such as ticket classification, follow-ups, and escalations.
🔹Enables rule-based and AI-powered automation for efficient ticket routing and resolution.
🔹Integrates with third-party tools to initiate automated actions, including sending reminders or updating CRM records.
Kenyt.AI leverages state-of-the-art conversational AI to automate customer support operations so that companies can deliver instant and precise answers. From answering repeat questions, routing tickets, or order tracking, automation minimizes manual labour and accelerates resolution times.
With Kenyt.AI, you're able to manage customer interactions across all platforms: WhatsApp, live chat, email, and social media. Whats more? You can manage all this from a single dashboard. This multi-channel integration provides uniformity in communication, no matter where customers reach out.
As your company expands, Kenyt.AI grows with you. The platform is able to manage growing volumes of customer requests without sacrificing service quality. Whether you're an enterprise or a startup, Kenyt.AI adjusts to suit your changing needs and keeps your support team running smoothly.
With quick problem solving, 24x7 assistance, and AI-powered personalized responses, Kenyt.AI enhances customer satisfaction. With shortened waiting times and prompt solutions, customers have an effortless and enjoyable support experience.
Kenyt.AI smoothly integrates with your current CRM, ticketing software, and other business applications. What this implies is that you can centralize operations without redesigning your existing infrastructure, making it a seamless transition with minimal disruption to your processes.
Kenyt.AI provides in-depth analytics that give insights on customer behavior, resolution times of tickets, and agent performance. Such actionable insights can help businesses fine-tune their support processes, enhance team productivity, and optimize customer experience strategies.
Extend your reach with instant remote assistance. Seamlessly oversee and engage in conversations spanning email, chat, phone, web, and social media via your helpdesk, regardless of your location. All that’s required is a laptop or a mobile device.
Handle your frequently asked queries autonomously, freeing up your time for more substantial interactions.
Effortlessly monitor your team and agent productivity, workload, and performance using personalized reports and live dashboards that continuously capture real-time data.
Experience smooth and uninterrupted communication with our Voice & Video Call Support feature, allowing your customers to request a voice/video call effortlessly. Your agents can respond to your service desk dashboard request for a better customer experience.
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