Multi Chat Support

Streamlined Collaboration for Faster, Efficient Customer Service

Deliver Responsive, Cohesive Support Across All Channels

Support Multiple Channels

Support queries from any social channels

Categorize teams based on their specialization

Quick chat transfer to specialist teams

Consistent Brand Voice

Ensure a consistent brand voiceĀ 

Real-Time Agent Status

Discover available agents for quick handover

Echo A Unified Brand Image With Seamless Collaboration Within Your Team

Automated Workload Distribution

Let AI agents auto-assign chats or choose manually, ensuring a fair distribution of workloads
Unified Chat History for Seamless Transitions
Let chat history guide the next agent in effectively assisting the user through their query

Performance Tracking for Continuous Improvement

Keep track of the agent's productivity with close analysis of their workload data
AI-Enhanced Support
Let AI agents support human agents in locating resources, message templates, or formatting their responses

Ensure Immediate, High-Quality Support with 24/7 Multi-Channel Team Collaboration

Book a Demo Today!