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Department Routing

Streamline Your Support Queries

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Redirect Customer Queries to Departments Easily with Kenyt’s Routing Features

Faster resolution time

Quick resolution of issues

Improved customer satisfaction

Connects to the right agent quickly

Efficient use of resources

Diverts queries to appropriate departments

Seamless integrations

Hassle-free resolution of issues

Enable Smart User Routing with Kenyt’s Intelligent Department Routing

Smart Routing

Automated routing, machine learning, high accuracy.
  • Automated routing to relevant department
  • Conversational AI optimizes routing decisions
  • High accuracy in directing queries to right department
Customizable Routing Rules
Rule setting, VIP prioritization, easy adjustments.
  • Set routing rules based on query types
  • Prioritize VIP customers or high-severity issues
  • Easily adjust routing rules as per changing requirements

Multi-Channel Routing

Handles phone, email, chat, and more.
  • Route queries from different channels to respective departments
  • Connects customers via phone, email, or chat
  • Efficiently handle queries from multiple channels
Real-time Insights and Analytics
Performance metrics, response times, bottleneck identification.
  • Get real-time data on department performance
  • Measure response times and resolution rates
  • Identify bottlenecks and areas for improvement

Schedule a demo to experience the power of intelligent routing. Try Kenyt AI Assistant for Free!

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