WHATSAPP TEAM INBOX

Kenyt WhatsApp Team Inbox For Unified Support

1000+ Companies Over the World Trust Kenyt

Establish Your Team

Encourage team collaboration to improve customer support and interaction. Allow uninterrupted user interactions with multiple agents participating to offer resolution.

Tag Your Contact For Better Management

Tag your contacts to segment them into groups to identify their history and context and better serve them with quick conversation log records.

Engage With Personalized Contents

Share personalized messages with relevant context. Allow conversation threads to offer an interaction overview so multiple agents can handle the chat effortlessly.

Team Up For Faster Support

Escalation Management

Always ensure a delightful customer interaction by routing even the complex issues to expert team members for appropriate resolution.

Conversation History

Ensure seamless team collaboration by maintaining customer conversation logs that can be accessed by authorized team members.

Shared Inbox

Establish a shared inbox for team members to access and respond to customer messages based on their availability and time.

Labeling and Filtering

Add labels and group messages with filters for efficient management by available team members.

Message Assignment

Assign conversations to specific team members based on their expertise or availability.

Transform your support with a shared inbox

Faster Response Times

Improve conversation response time as multiple agents can handle inquiries simultaneously, ensuring customers have an uninterrupted support experience

Workload Distribution

Don’t let individual agents get work overload by efficiently distributing tasks among team members based on workload requirements

Improved Problem-Solving

Let your teams collaborate to achieve their shared targets by collectively addressing complex issues

Consistent Brand Voice

Ensure unified messaging across the team with collaborations that require agents to establish a consistent message tone for a conversation

Why Prefer Kenyt for WhatsApp Team Inbox?

Streamline communication within the support team for improved target achievement and better ROI generation.

Scalability

Kenyt WhatsApp Team Inbox is highly scalable in handling increasing message volumes and team sizes.

AI-driven analytics

Understand agent and overall team performance with deep AI-analytical insights by Kenyt.

Direct Integration with WhatsApp Cloud API

Kenyt provides direct WhatsApp Cloud API billed directly by Meta, reducing costs and ensuring faster message delivery and better performance.

WhatsApp Experts At Your Service: Dedicated to Keeping You Connected

Frequently Asked Questions

What is a WhatsApp team inbox?

WhatsApp team inbox is a feature of the application that allows for several group chats in one common inbox, usually for team communication.

How does a WhatsApp team inbox differ from individual WhatsApp accounts?

As mentioned earlier, WhatsApp team inbox varies from having individual WhatsApp accounts. The use of a team inbox allows various agents to tend to customer conversations at the same time, reducing response time.